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| Title of Complaint | Eskom - disinterested in customer complaints |
| Date of Complaint | 21 November 2006 |
| Company | Eskom |
| Complaint | Eskom's metre readers have not read my metres for months. Although I have 2 staff members permanently on the premises, plus a gate intercom, they say they could not access the property to read the metre. However, they managed to get in to cut my electricity supply in error last month. "Whoops", I was told, "The guy got the address wrong".
After many many emails and phone calls, it transpired that my account was R13 000-00+ (yes, thirteen thousand rand) in credit, as I had continued paying whilst arguning the amounts. I requested that the account be rectified to show the correct readings and amounts. This still has not been done and my account now shows an amount due of R4 601.20, payable by 15/11/06. My last conversation with Stoffel was yesterday, when he promised to get the account rebilled and then discuss further with me. Today they cut of my power (yes, they managed to access the property by climbing the fence!!!!) I tried to get hold of Stoffel and was told he was busy. Turned out he was eating his lunch. Still is, obviously, because half an hour later I still have no response. Alice at Eskom says she couldn't speak to the guys who did the disconnection. Appears there is no communication in more ways than one. I am simply getting no joy from anyone, and as for the call centres, they are the most frustrating block for any client. Does anyone have any suggestions??? |
| Response on behalf of Eskom | Awaiting a Response |
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