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| Title of Complaint | Telkom unable to deliver |
| Date of Complaint | 07 November 2006 |
| Company | Telkom |
| Complaint | Our company placed an order with Telkom to have our office lines moved a month ago; these lines included ADSL, Fax, ISDN, and two Diginet lines. The order was to take place on 3 November. It is now 7 November, we have just had a fax line & ISDN lines installed, but no ADSL or Diginet. We repeatedly confirmed our order in writing and Email and also asked Telkom to visit the site of the new offices to make sure they had what they needed. Our order numbers 5608A and 13198A appear to have been lost in the Telkom purgatory and its now clearly a matter of trying to run a business without connectivity.
How is it that Telkom have survived with this kind of (lack of) attention to customer service? The Telkom call centre is completedly useless & all they can commit to is that they will 'get back to us'. However, it is always us getting back to them. Bring on the second network operator - they can provide poor & unreliable service and still beat Telkom. |
| Response on behalf of Telkom | Awaiting a Response |
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