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08 April 2008 - SAA Call Centre (SAA)
I am writing this complain as I wait on SAA's line (0861359722) to be helped. I have been on hold for over 14 minutes already & no one has answered. I want to confirm a reservation - how on earth can SAA provide such appalling service? This is shocking SAA - sort it out. A basic expectation of your customers is that calls should be answered timeously. 16 minutes now. I give up....
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Title of ComplaintTomorrow is a nother day
Date of Complaint31 May 2007
CompanyBROWNS ENGINE AND GEARBOXES CC
ComplaintOn the 05/04/2007 Leon quoted me R6 600.00 to replace my engine R5 100.00 paid in advance a tow truck towed my car to BROWNS. Leon quoted three day's delivery.

For a month of daily phone calls and pathetic excuses,my car was finally delivered to me by Leon Pillay as agreed I gave Leon Pillay a lift home,this giving me the oppotunity to test drive the car with a staff witness.

The car had no power,my speedo cruise did not work,the car was jerking. Phoned Leon,Leon quoted"BRING THE CAR IN TOMORROW,I'LL SORT IT OUT."

The following day I went to BROWN'S. Leon fiddled,took the car for a test drive,"THERE IS NO POWER"he stated,"LETS CHANGE THE HEAD".

That was the 08/05/2007.On the23/05/2007 I popped in,complaining,mentioning my fuel consumtion 100km using half a tank of petrol Leon responded with not my problem attitude.

I phoned on Friday 25/05/2007."YOUR HEAD IS READY,BRING IT IN ON MONDAY".Well now its Saturday,they don't normaly open on Saturday? do I believe them ? how can I?

PEEVED BIG TIME

P.S I paid the balance of R1500.00 on the 07/05/2007


REGARDS

JOHN BOURHILL
Response on behalf of BROWNS ENGINE AND GEARBOXES CCAwaiting a Response