| About us | Submit a Complaint | Respond to a Complaint | Contact us | South Africa |
| Title of Complaint | You're Next |
| Date of Complaint | 05 September 2006 |
| Company | Outsurance |
| Complaint | I made a claim to Ousurance letting them know, upfront, that I wasn't linked to ADT. Both the handler and the SIAS assesors told me that this was NOT a problem; just that it would be dealt as a "prejudiced" claim.
I met with the SIAS assesors & was grilled for FIVE hours on my claim,my wife for 3-hours etc, etc. When I asked my this was so intense, I was told that it was due to the size of my claim (I'm a Hifi enthusiast). I was then asked about a previous claim made with my previous insurer & put through absolute *** by way of a personalised Spanish Inquisition!I was even later accused of 'refusing' to furnish photo's that the estate agent took of our place (same rude assor cheesed off the estate agent after 1.5 hours!). I endured all this hoping that I could get most of my valuables & equipment found(most were imported). Sounds stupid that I put up with all of this now, though; Outsurance walked out! It's now clear that if Outsurance really were keen on helping, that they would at least have spoken to the investigator by now.Imagine if they'd grilled the Cops for a while! Instead they'll just spend a bit more on ads to sucker YOU next. Effort well spent Ousurance! |
| Response on behalf of Outsurance | Awaiting a Response |
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