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| Title of Complaint | Movie Mola disappeared |
| Date of Complaint | 01 September 2006 |
| Company | Ster Kinekor |
| Complaint | Club card number at time of complaint: 76786634.
I have since upgraded to Platinum and the new number is: 49547668 On 29/05/2006 I received an e- mail to say that I have R40,35 movie mola credit. About a week later when I checked at the self-help centre, the credits were 0. I send an e-mail to Ster Kinekor to query this and was told that after one year you lose the credits. There is no joining date - not on the card and not on the web site for information about movie mola - to refer to. Ster Kinekor did not inform me of a possible date of expiry.How am I suppuse to know when my credits will expire? I therefor consider this as malpractice. I do take this in a very serious light and expect Ster Kinekor to not only grant me the credits, but also rectifying this severe flaw in the system whereby thousands of movie goers are cheated. |
| Response on behalf of Ster Kinekor | Awaiting a Response |
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