| About us | Submit a Complaint | Respond to a Complaint | Contact us | South Africa |
| Title of Complaint | Refund for account number 503978188 |
| Date of Complaint | 11 August 2006 |
| Company | Jo'burg City Power |
| Complaint | When i sold my house in August 2005, i payed an extra amount of more than R2000 for electricity and water bill. I phone city poower to ask for a refund but it look like City Power is not doing anything about the old outstanding queries. My reference number for the query is 3597/08aug05
Every time when i phoned i am taken polar to post, even get send to NO 61 Jorrissen Street to collect the refund where you wait for a long queue only to be told that the refund is not vailable. Its more than a year now that i was not serviced by City Power. Thanks, i am waiting for a feedback Br/Cyprian Extract of the e-mails i have been sending to City Power and the call trace Work Instruction No: 3597-08AUG05 Man Reference Number: Current Date: 21-FEB-06 Acc Number: 503978188 -------------------------------------------------------------------------------- Contact Details of the Customer Contact Address of the Customer Name: Mr. MAKHAFOLA CYPRIAN Building: Contact Tel: 083-200-0479 Street: 3294 MYTLE Mobile Number: Suburb: NATURENA EXT 26 Fax Number: Cross Street: UNKOWN E-Mail Address: Stand: -------------------------------------------------------------------------------- Location (Address) of the Problem Contact Postal Address Street: 3294 MYTLE Cross Street: UNKOWN Stand: Suburb: NATURENA EXT 26 Region: UNKNOWN Description: the customer has sold the property and has paid more when settling the account and also he requires back his deposit of R600 plus R1538.66 which he overpaid Danger: N Current WorkBasket: Assesment Rates & Property Tax Status: Resolved Service: Revenue : Acc/Bill -------------------------------------------------------------------------------- Notes on the Problem: Date/Time Operator Status Subject Note 13/02/2006 11:36:36 WELTV URGENT NOTE cons phoned in again---refnr incorrectly resolved---------to do urgent refund on this account- CONS NEW TELNR IS 0832129737. 19/01/2006 12:11:43 DLADKW Resolved Action Resolved STATUS: Resolved ACTION: acc has a credit 19/01/2006 09:33:46 NGOBAW Acknowledged Action Acknowledged ACKNOWLEDGED 03/01/2006 10:01:56 MAKOPW IWBTR Action WB Transfer STATUS: IWBTR ACTION: please check journal bj25160841 *Mmule* 22/11/2005 07:47:39 MIYABW Acknowledged Action Acknowledged ACKNOWLEDGED 03/11/2005 09:17:17 FAKUP IWBTR Action WB Transfer STATUS: IWBTR ACTION: journals done by glenda,ref to refunds, 03/11/2005 09:16:09 FAKUP Acknowledged Action Acknowledged ACKNOWLEDGED 02/11/2005 14:17:59 BESTB IWBTR Action WB Transfer STATUS: IWBTR ACTION: Change of ownership done. Please refund consumer. 12/09/2005 13:50:23 MOKOM2 Acknowledged Action Acknowledged ACKNOWLEDGED 29/08/2005 08:22:33 FAKUP IWBTR Action WB Transfer STATUS: IWBTR ACTION: refer to change of ownership 18/08/2005 11:57:02 MANGT Acknowledged Action Acknowledged ACKNOWLEDGED 15/08/2005 14:42:19 MANGT IWBTR Action WB Transfer STATUS: IWBTR ACTION: please do change of ownership.**nelly*** 15/08/2005 14:40:52 MANGT Acknowledged Action Acknowledged ACKNOWLEDGED 08/08/2005 15:11:58 PHIRG Created Trouble Ticket Created DESCRIPTION: the customer has sold the property and has paid more when settling the account and also he requires back his deposit of R600 plus R1538.66 which he overpaid -------------------------------------------------------------------------------- From: Tshepo Chuene [mailto:tchuene@citypower.co.za] Sent: Monday, 13 February 2006 12:53 PM To: Donald Greyling Cc: France Matinketsa; Cyprian Makhafola [ MTN - Innovation Centre ] Subject: FW: Refund for account number 503978188 Please help this customer its your Area Tshepo Chuene Area Manager Customer Services Alexandra Tel:011 443 8800 Fax:011 443 8808 email:tchuene@citypower.co.za Cell:083 419 0285 "for worldclass customer service,win mind share increase wallet share reduce churn" -----Original Message----- From: Cyprian Makhafola [ MTN - Innovation Centre ] [mailto:Makhaf_C@mtn.co.za] Sent: Monday, February 13, 2006 11:51 AM To: vwessels@citypower.co.za; wwessels@citypower.co.za Cc: Tshepo Chuene Subject: Refund for account number 503978188 Hi Mr Weesels hMy reference: 3597/08aug05 I know and understand that you not attending any e-mailed queries. But this is an exceptional follow up on the query logged and captured by your Customer Services department on August 2005. I have since not received any feed back from you. Can you please as a request facilitate my query as soon as possible? I don’t think I will be expected to submit any form of documents or whatsoever since I expected to provide this immediately after I logged the call. I am intended to follow up and do what ever it take on this until it gets done. Thanking you in advance. Br/Cyprian |
| Response on behalf of Jo'burg City Power | Awaiting a Response |
This website is hosted by www.entelligence.co.za but does not necessarily reflect the views of Entelligence Limited. Use of this website is at the risk of each visitor and BIGlittleVOICE bears no liability through the provision of this website, which is aimed at providing a forum for free speech in which the little person can have his/her say. Suggestions are welcome and can be sent to info@biglittlevoice.com