| About us | Submit a Complaint | Respond to a Complaint | Contact us | South Africa |
| Title of Complaint | BA STINKS |
| Date of Complaint | 25 July 2006 |
| Company | British Airways |
| Complaint | We returned to Cape Town from London using BA. The aircon did not work and the plane was hot as hell until 11pm. There was no ice after about one hour and no cold water. The staff were also reluctant to serve drinks. The water dispensers on the way there and back dispensed warm water.
The pathetic reply was. Dear Mr Mayes I am concerned that the cabin and drinking water temperature wasn't comfortable for you when you flew with us to Cape Town. Before take-off and after landing, the weather outside can make a difference to temperatures inside the cabin. I know that the extremely hot conditions in the UK affected the temperature inside our aircraft. As soon as the aircraft takes off, though, the heating and air conditioning are carefully controlled throughout your flight. There aren't, as you know, individually adjustable thermostats (though we do have fresh air vents over the seats in some of our aircraft). So our cabin staff would usually only adjust the temperature if several passengers asked for it - and this doesn't seem to have been the case on your flight. I am sorry we couldn't make your journey more comfortable for you this time, but I very much hope you will choose to fly with British Airways again. Yours sincerely Yolande Gosling Customer Relations Manager - Africa |
| Response on behalf of British Airways | Awaiting a Response |
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