| About us | Submit a Complaint | Respond to a Complaint | Contact us | South Africa |
| Title of Complaint | C for yourself |
| Date of Complaint | 24 July 2006 |
| Company | Cell C |
| Complaint | I called Cell C’s 14302 service (for free minute allocation) a while ago and it was not running. AS USUAL. Every time I call the number it "Experiences high levels of calls" and that means no 'minutes' enquiries for me.
I phoned the 140 customer “care” line to enquire about my free minutes. The wonderfully vigilant operator was very helpful. (So vigilant, he probably doesn't know the meaning of the word let alone the use of sarcasm). He requested what felt like my name, ID number, Blood Type, Car Registration and HIV status before any info was given. It's funny, because when I phone 14302, the friendly laryngitis lady never asks for my name or ID. But she's never there! (Probably because the voice over artist is too busy doing Dial Direct ads). I found this wonderful little space to vent my mindless grumble, but suspect it will most likely be as redundant as trying to phone 14302. On the plus side, Cell C is always on time to bill me, and take money out of my account. (This is probably controlled by computer). I've been with Cell C for a while. I have also been using VODACOM for half a year now. And although they have their problems (hey, this is South Africa) they at least try with new innovations and services. (By the way, please sort out your problems with premium sms', Cell C) But alas, as my complaining comes to an end, I'm proud to report that I am now with the Third Worst Cellular Company in South Africa, Vodacom. I plan to cancel my subscription with Cell C, so please don't try to phone me with some wonderful world changing special, where I can cause World Peace. Please keep "Cell C, for yourself!!" |
| Response on behalf of Cell C | Awaiting a Response |
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