| About us | Submit a Complaint | Respond to a Complaint | Contact us | South Africa |
| Title of Complaint | Appauling service from Leaf |
| Date of Complaint | 29 June 2006 |
| Company | Leaf Wireless |
| Complaint | My iMate JasJar started giving problems a while ago, so I contacted Leaf Wireless (the distributors of iMate in SA) via the support email address published on their website.
I received no response to my mail (and still havn't), so I called twice and left messages for someone from tech support to call me. Again, no response. In desperation I drove to Leaf's offices in JHB (I live in CT) and delivered the phone myself. It is alarming that Leaf's infrastructure has only one office Nationwide that receives faulty equipment. After spending some time at Leaf explaining my problem to a tech support person, I was told that the 'main board' would be replaced and that it would take 4 days. Two weeks later I visited Leaf's offices since I had not heard a thing. After firstly having to convince the receptionist that I was told 4 days and not 6 to 8 days, and then helping her arrived at the mathematical revelation that 2 weeks also exceeds 6 to 8 days, it seemed I was going to have some joy. After some phone calls the receptionist eventually revealed to me that my phone was not yet fixed, but that they knew that the main board should be replaced (which tech support had already determined 2 weeks earlier!). I was promised a call to fill me in on progress, but alas, Leaf has yet to come back to me. Again. |
| Response on behalf of Leaf Wireless | Awaiting a Response |
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