| Complaint | Last year I was offered a Woolworths/VISA credit card, which I gladly accepted. Unfortunately it was too much of a hassle for me to collect the card (due to so much documentation needed) that I never collected the card, knowing that it will be destroyed if not collected. Unfortunately I received a statement in October 2007, with quite a lot of purchases to my name. I immediately called Woolworths Customer Services, and explained to them that I never collected the card, and they said that my card was issued to an incorrect customer. They agreed to rectify the problem and to close my account. To my shock, I received a statement again in December and in January, 2008, with my account in the credit. I called them once again, and they explained that the amounts paid by the customer who had the card, was credited on my account,(our accounts were now linked) and that they would reverse these payments immediately. I trusted that the matter would be solved and my account be closed (after asking twice) and then received an SMS and mail from Woolworths, saying that my account was in arrears! I went to Woolworths Kolonnade, where Brenda and the manager Dene assisted me. They were great, thank you guys! Brenda spoke to Head Office, explaining to them that I never collected the card, and she had it on record that my card was destroyed, therefore I never could have made any purchases on the account! She got held of Mandla, the Credit Card Team Leader, who also worked very hard to solve this problem. Yet, I have no confirmation that my account has been closed (After asking 3 times and struggling for 6 months) Two weeks after Mandla promised that I would receive confirmation of the closure of my account, and the rectification of all damages done to my credit record, I still have nothing in writing! I e-mailed Mandla twice, asking him to forward this documentation, so I can have it on paper that everything has been resolved, and that my account has been closed, I still heard/have nothing! |
