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| Title of Complaint | Total disregard for humanity |
| Date of Complaint | 01 December 2006 |
| Company | Woolworth Tygervalley |
| Complaint | Today while shopping at Tygervalley I walked into a manger screaming and swearing at a trolley attendant and dismissing him publically while not even listening to what he was trying to say. While I accept that the staff member may have erred in his committment to the company quite frankly I felt disgusted at his treatment. There are many human resources tools available to any manager when dealing with staff that are not performing or have in some way transgressed their responsiblities. Part of any management programme is to ensure that staff deliver to what the company expects its standards to be. No problem there. Many tools are available to management to deal with under performers. But to watch someone being PUBLICALLY humiliated and thrown out of a store in full view of the public without even giving them an opportunity (and I witnessed the abuse) to give their side of the story, is for me totally unacceptable. I discussed the issue with the individual concerned and he tried to placate me by saying that he had in fact apologised to the person that he was PUBLICALLY ABUSING. Well he may have apologised but I as one being a witness to the abuse of the witnesses and with tototal disregard of anothers dignity, was not witness. to the apology, I merely have his word for that. I do not understand how people can be put into managerial positions, have that role or responsibilty and abuse it so publically. It says something to me. If you treat your staff like that how do you expect them to treat your customers. Quite frankly while I respect that you have some programme for deciding who should hold these really daunting roles i.e. communicating with staff and the public, surely I would expect you to have some level of discerning criteria. Publically abusing staff is not a receipe for encouraging people to be loyal to you. Maybe Hilter got it right but hey this is 2006 and we all know that eveyone has the right to be respected and treated decently even if you have not performed correctly this is 2006 ... not 1939. I for one am deeply troubled by what I experienced in your store and to be quite honest with you if that is the manner in which Woolworths regards its staff I dont think that I can be honest with myself and shop there again. I hope that you will honour the fact that all people are decent, and yes some of us do make mistakes, but is it not our responsiblity to advise and grow people to get the best out of them so that they can deliver, and where was it written that we could publically humiliate them, destroy their self esteem in the interests of our own. Sorry but something is wrong with your company if these are the philosophys that you aspire to and I for one, and maybe you will say so what I am a no-one but, I am a person, that respects others, that believes in treating people decently, that knows that if you want respect you will get delivery and it will be executed from the space that you are the company, you want to represent the company and your proud of it. I respect your product, I respect your quality, and I respect your values in providing to the customer the best that you can, but if you do not respect your staff in the same manner how on EARTH do you expect to achieve that.
Regards Mireille Inglis Head of Operations Metropolitan Asset Mangers Cape Town. |
| Response on behalf of Woolworth Tygervalley | Awaiting a Response |
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