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| Title of Complaint | You Can't with Canon |
| Date of Complaint | 06 November 2007 |
| Company | Canon |
| Complaint | Last year I purchased a Canon printer at great cost (it is a wide format printer). I explained to the sales team what I intended using the printer for & was assured that this was the printer for me.
Very quickly I discovered that the printer software had huge shortcomings and after demonstrating this to the support team, they ended up dealing with the situation by ignoring me altogether. To resolve this situation I have recently purchased some 3rd party software at a cost of R 14,000. Now when it comes to supplying consumables, the Maitland branch of Canon has been absolutely shocking. Lead times when they have delivered have been in excess of a month & more recently, they have demonstrated a great willingness to receive payment but no ability or intent to deliver whatsoever. I made a payment of R 6,494.58 on 1 October 2007 & am still waiting. I was told that delivery would take a few days. After waiting two weeks I gave up, ordered elsewhere, & requested a refund, which I was promised by the sales manager. I am STILL WAITING FOR MY REFUND OVER 5 WEEKS LATER. Best of all, all quotes & correspondence of late has been by Fax from Canon - a company that is promoting itself as a leader in digital communication. |
| Response on behalf of Canon | Awaiting a Response |
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